Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal data.
Privacy At A Glance
Contents
Who We Are
This Privacy Policy explains how Master Clothing ("we", "us", "our") collects, uses, and protects your personal data when you use our website at master-clothing.com and our services, including wholesale accounts and print-on-demand services.
Data Controllers
🇬🇧 Master Clothing International Ltd
3rd Floor, 86-90 Paul Street
London, Hackney, EC2A 4NE
United Kingdom
🇦🇪 Master Clothing FZ LLC
VUET0621, Compass Building
Al Hulaila Industrial Zone-FZ
Ras Al Khaimah, UAE
For all privacy-related enquiries, please contact us at Contact@Master-clothing.com.
Data We Collect
We collect different types of personal data depending on how you interact with us:
| Category | Data Collected | When Collected |
|---|---|---|
| Identity Data | Name, username, title | Account creation, checkout |
| Contact Data | Email address, phone number, delivery/billing address | Checkout, account creation, contact forms |
| Transaction Data | Order history, payment details, purchase amounts | When you make a purchase |
| Technical Data | IP address, browser type, device info, location data | Automatically when browsing |
| Usage Data | Pages visited, products viewed, time on site | Automatically when browsing |
| Marketing Data | Communication preferences, newsletter subscriptions | When you opt-in to marketing |
| Business Data | Company name, VAT number, business type (wholesale only) | Wholesale account applications |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data.
How We Use Your Data
We use your personal data for the following purposes:
Order Fulfilment
- Processing and delivering your orders
- Sending order confirmations and shipping updates
- Processing payments and refunds
- Managing returns and exchanges
Account Management
- Creating and managing your customer account
- Processing wholesale account applications
- Providing access to order history and saved preferences
Customer Service
- Responding to enquiries and support requests
- Handling complaints and resolving disputes
- Sending service-related communications
Marketing (With Consent)
- Sending newsletters and promotional offers
- Personalising product recommendations
- Conducting surveys and collecting feedback
Website Improvement
- Analysing website usage to improve user experience
- Testing new features and functionality
- Preventing fraud and ensuring security
Legal Basis for Processing
Under UK GDPR, we must have a valid legal basis for processing your personal data. We rely on the following:
| Legal Basis | When We Use It |
|---|---|
| Contract Performance | Processing orders, managing accounts, handling returns – necessary to fulfil our contract with you |
| Legitimate Interests | Fraud prevention, website security, improving services, business administration |
| Consent | Marketing communications, non-essential cookies, newsletter subscriptions |
| Legal Obligation | Tax records, financial reporting, responding to law enforcement requests |
Where we rely on consent, you have the right to withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.
Data Sharing
We do not sell your personal data. We only share your data with trusted third parties necessary to provide our services:
- Payment Processors: Stripe, PayPal – to securely process your payments
- Shipping Partners: Royal Mail, DPD, DHL, FedEx – to deliver your orders
- Print Partners: Our print-on-demand fulfilment centres in the UK, EU, and US
- Email Service Providers: To send transactional and marketing emails
- Analytics Providers: Google Analytics – to understand website usage
- Cloud Hosting: To securely store and manage data
- Professional Advisors: Accountants, lawyers – when legally required
All third-party service providers are required to maintain the security of your data and can only use it for the specific purposes we instruct.
We may also disclose your data if required by law, court order, or to protect our legal rights.
International Data Transfers
As we operate globally with offices in the UK and UAE, and use service providers in various countries, your data may be transferred outside the UK.
When we transfer data internationally, we ensure appropriate safeguards are in place:
- Transfers to countries with UK adequacy decisions
- Standard Contractual Clauses (SCCs) approved by the UK ICO
- Binding Corporate Rules where applicable
- Certification schemes such as the EU-US Data Privacy Framework
If you would like more information about the safeguards we use, please contact us.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
| Data Type | Retention Period |
|---|---|
| Order/Transaction Data | 7 years (UK tax and accounting requirements) |
| Customer Account Data | Duration of account + 3 years after closure |
| Marketing Data | Until you unsubscribe or 3 years of inactivity |
| Website Analytics | 26 months (anonymised thereafter) |
| Contact Enquiries | 2 years from resolution |
| Wholesale Applications | Duration of partnership + 5 years |
After the retention period, data is securely deleted or anonymised for statistical analysis.
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your data ("right to be forgotten").
Right to Restrict Processing
Request we limit how we use your data.
Right to Data Portability
Receive your data in a portable, machine-readable format.
Right to Object
Object to processing based on legitimate interests or marketing.
Right to Withdraw Consent
Withdraw consent at any time where we rely on it.
Rights Related to Automated Decisions
Not be subject to decisions based solely on automated processing.
To exercise any of these rights, please contact us. We will respond within 30 days. There is no fee for most requests, but we may charge a reasonable fee for repetitive, manifestly unfounded, or excessive requests.
Cookies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.
Types of Cookies We Use
- Essential Cookies: Required for the website to function (shopping cart, login sessions). Cannot be disabled.
- Functional Cookies: Remember your preferences (language, currency, recently viewed products).
- Analytics Cookies: Help us understand how visitors use our website (Google Analytics).
- Marketing Cookies: Track visitors across websites to display relevant advertisements.
When you first visit our website, you will be shown a cookie consent banner allowing you to accept or reject non-essential cookies. You can change your preferences at any time through your browser settings.
Most browsers allow you to block or delete cookies. However, blocking essential cookies may affect website functionality.
Marketing Communications
We will only send you marketing communications if you have opted in to receive them. This includes:
- Email newsletters with new products, promotions, and offers
- Wholesale-specific updates and exclusive deals
- Personalised product recommendations
How to Opt Out
You can unsubscribe from marketing communications at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Updating your preferences in your account settings
- Contacting us at Contact@Master-clothing.com
Please note: Opting out of marketing will not affect transactional communications related to your orders (confirmations, shipping updates, etc.).
Data Security
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it:
- Encryption: All data transmitted via our website is encrypted using SSL/TLS technology (HTTPS)
- Payment Security: Card payments are processed through PCI-DSS compliant providers. We never store your full card details.
- Access Controls: Staff access to personal data is restricted on a need-to-know basis
- Regular Audits: We regularly review and test our security measures
- Secure Storage: Data is stored on secure, encrypted servers with regular backups
While we implement strong security measures, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
Children's Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children under 16.
If you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us immediately. We will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make changes:
- The "Last Updated" date at the top of this page will be revised
- For material changes, we may notify you via email or a prominent notice on our website
- Your continued use of our services after changes constitutes acceptance of the updated policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
Contact Us & Complaints
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
- Email: Contact@Master-clothing.com
- Contact Form: master-clothing.com/contact-us
- Post: Data Protection, Master Clothing International Ltd, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE
Right to Complain
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's supervisory authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113
We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us first.
Questions About Your Data?
Our team is here to help with any privacy-related questions or requests.
Contact Us